Telephony services
As an authority, we should strive to provide good customer service, be accessible, and offer services efficiently and cost-consciously. See the State's core values. Telephony is essential for the university's accessibility and service, and is a very important resource that connects the entire organization and is a channel to quickly and securely reach the right expertise. The experiences people have when trying to contact us are of great importance for how we are perceived by the outside world. The Administrative Procedure Act governs the requirements for phone accessibility by government agencies. It is important that the operation, both institutions and service functions, maintains a service level that meets the requirements for accessibility. The Public Procurement Act regulates the university's procurement procedures, and therefore only the university's contracted telephony operator should be used. The acquisition of equipment such as phones, mobiles, peripherals, etc. should be purchased through the product web." As an employee, you should:
Service level and availabilityTelephony at Uppsala University is normally available every day, around the clock. Handling of inquiries, orders, error reports, maintenance and development takes place during regular office hours. |
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At Uppsala University, you can order the following telephone subscriptions: Mobile Extension (MEX), Landline Extension, Standalone Mobile Subscription, and Mobile Broadband. Learn more about what is included in each subscription below.
You can find forms to order telephone subscriptions and quick guides through the links provided.
- For employees and others working at Uppsala University, mobile extension (MEX) is the first recommended option.
- Other subscriptions and services are listed below.
- If you want to report an issue with your phone or telephony service, please read the page "Fault Reporting - Telephony".
GSM and 3G are being phased out
By the end of 2025, the delivery of GSM and 3G by all telecommunications operators will cease. Read more here about what you need to consider.
Analog telephony is being phased out
The analog technology for telephony is approaching its technical end.
We will not execute orders for new analog subscriptions.
Read more here about how it affects the university.