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Telephony services

Teleservice is part of the IT department and is responsible for the administrative element of the telephony services. The job of Teleservice in cooperation with the Switchboard is to offer a high level of service and ensure that students, the general public and employees can communicate with good levels of availability and easily get in touch with the appropriate people at Uppsala University. Teleservice currently handles around 6000 switchboard extensions and 2000 mobile subscriptions. Our switchboard infrastructure is spread over some of the large campus areas within the university, including the Ångström Laboratory, BMC and Campus Gotland.

Teleservice is responsible only for services and subscriptions in accordance with framework agreement UA 2013/42 concluded with Telenor Sverige AB.

These pages contain information on our services and how to get in touch with us. We will be happy to help you with services/subscriptions for your telephone, regardless of whether you need a switchboard extension or a mobile subscription.

GUIDELINES ON TELEPHONY SERVICES

Telephony services at Uppsala University are a vital resource which links together the entire organisation and provides a channel for fast, secure contact with the appropriate people. The way in which people are treated when they get in touch via the telephony services is extremely important for how Uppsala University is perceived by society. Uppsala University has compiled guidelines for telephony services which were established by the University Director on 30 June 2011 (UFV2011/104).

These guidelines, which establish responsibilities and scope for Telephony services as well as heads of departments/equivalents, contacts/telephony administrators and individual users are available to view in their entirety by clicking on the following link:

Riktlinjer för telefoni UFV2011/104 (in Swedish)