IT Support

Do you need help? Contact IT Support!

You are welcome to contact us with all questions concerning IT and telephony: if you need assistance with your computer, for error reports and orders, or if you have questions about IT services.

Limited opening hours during the coming holidays:

  • Drop-in is closed on all campuses between 21/12 and 7/1.
  • IT support is available via e-mail and telephone between 8 am  and 4 pm (closed for lunch 12-1) during working days.
  • 5 January is a half-day for IT support (8-12 am) - just like for the rest of the university.
  • Opening hours are also announced on the respective campus areas and via voicemail on 018-471 4400.

Well wishes for a nice long holiday from  IT Support and everyone at University IT Services!

IT support for employees at Uppsala University

Email: itsupport@uu.se

Telephone: 018-471 44 00

Opening hours at IT Support:
Weekdays – 8 am to 5 pm

Opening hours for unscheduled visits (Drop in) at your local IT support

  

IT support for employees at Akademiska sjukhuset

Email: it-support@regionuppsala.se

Telephone: 018-617 90 90 (open 07:30 am. - 4:45 pm.)

Web: Support | Region Uppsala (login required for case management)

Opening hours for unscheduled visits (Drop in) at your local IT support

IT support related to contracts with UIT

If your case is covered by a contract with UIT, please contact us as stated below.

• in case of emergency, call 018-471 4400 and state your reference number ÖK-XXXX
• for other support matters and orders, email itsupport@uu.se and state your reference number ÖK-XXXX

 

Joint Case Management

University IT Services (UIT) employ joint case management in order to be able to provide the fastest and most effective IT support possible. When you contact us, you will receive help directly, or we will make sure that your request is taken care of by the right function within the division. We strive for the shortest processing time possible, but as some requests are more complex they may take a little longer to resolve. If this is the case, we will make sure that you are kept updated on the status of your request.

We are continuously working to develop our service and offer coordinated, efficient and accessible IT support across all of Uppsala University.

 

Information about updates and disruptions in IT services and systems can be found "System Information" on the Staff Portal homepage. 

Publicerad: onsdag 13:03