Results from the User Survey regarding IT and Continued Work
In March, the Division for University IT Services (UIT) conducted a user survey regarding IT at the university. A questionnaire was sent out to all employees and other active personnel. The results are now available and the work to develop an action plan with necessary measures and continued dialogue for the development of IT operations continues.
The purpose of the survey was to collect data on how the university’s personnel experience the usability and the overall delivery of IT services, as well as all users’ experience of UIT’s availability, service and response. Yet another purpose was to identify challenges that need to be addressed and which developments are necessary for the continued improvement of IT operations at the university.
Results from the Survey
The questionnaire was sent out to just over 12,000 people and the response rate was 25%.
- See the overall result here (in Swedish only, pdf, 623kb).
Operational managers at departments and divisions were also invited to answer a number of additional questions about their perspective on the quality of IT support at the university, including their possibility to influence the range of IT services offered.
Responders were offered to provide an e-mail address for continued contact in individual matters. Over 400 people chose to leave their address and will be contacted for further dialogue and review.
Common Responses and Continued Work
The survey provided space to submit requests and proposals for the development of IT operations at the university. Over a third of respondents provided suggestions, most of which concerned increased availability of IT support, shorter response times and in-person service. Requests for expanded IT support for Linux and Mac computers as well as file storage and other services connected to one's own IT workplace were also common. Many also chose to provide feedback on the use of university-wide systems such as Primula and the Staff Portal.
The results are being handled and sorted per campus and at departmental levels to be followed up via dialogues with departments and other university operations this autumn. Some direct measures based on results and feedback have already been implemented this spring, including increased opening hours for IT support on campus areas for improved accessibility. For employees working on the Region Uppsala premises, a service point at the University Hospital will open soon.
During the spring, an external review of the work to establish the new division for university IT services was also conducted. All continued work to follow up on both activities is being coordinated in the action plan that this review produced. For more information about the external reviews, see External Review of University IT Services
For questions about results and continued work, contact firstname.lastname@example.org.