Contact center solution
Teleservice can offer a customer and contact center solution for handling incoming phone calls to a telephone queue. This service offers scheduling of opening hours and queuing of incoming calls to a service function. Examples of functions that use this service is the IT Service Desk (018-471 4400) and Gemensamlön (018-471 6677).
The flow for handling incoming telephone calls look accordingly.
The service fee is 500 SEK/month and can be ordered via Teleservice.
For more information please contact Teleservice.