Skip to main content
You're visiting the Staff Portal without being logged in. If you login you will get access to personalized content. Log in External users
Support / Help pages

SysInfo SysInfo

The Staff Portal - Uppsala University
  • På svenska
  • Log in
    • Joint Web Login
    • External users
    • Unsure of how to login?
  • Start
  • Your Employment
    • Salary
    • Working hours
    • Working environment and occupational health
    • Terms of employment
    • Outside activities
    • Reimbursements/expenses
    • Wellness
    • Benefits
    • Leave and sick child leave
    • Career
    • Continuing professional development
    • New employee
    • Networks
    • Vacation
    • Sickness absence and return to work
    • Other types of leave
  • Services and Support
    • Ordering goods and services
    • Forms
    • Campus
    • General Data Protection Regulation
    • Diariet - W3D3
    • Financial administration
    • Insurances
    • Handböcker
    • Internationalisation
    • IT and Telephony Services
    • Juridik, dokument- och ärendehantering
    • Communication
    • Skills supply and recruitment
    • Arrange conference/travelfree meetings
    • Crisis and crisis support
    • Lokaler
    • Environmental work
    • Travel
    • Studentrekrytering
    • Security
    • Procurement
    • Tillgänglighet och stöd
  • Research
    • Research agreements
    • Research funding and collaboration
    • Phd Studies
    • Research ethics
    • Research Data
    • Geodata och GIS
    • International Collaborative
    • Press and media
    • Publish and register
    • Sprid din forskning – Wikipedia
    • Forskningsstöd - samverkan
    • Quality and Renewal
  • Teaching
    • Coronavirus: autumn term 2020
    • Distance teaching
    • E-learning
    • Juridik och ramverk
    • Conferences, courses and seminars
    • Quality and evaluation
    • Läsår, terminer och perioder
    • Educational development
    • Student administration
    • Student portal
    • Teacher service
    • Stöd och service till studenter
    • Educational framework
    • Utbildningsutbud
  • Our UU
    • Academic Ceremonies
    • Alumni
    • Information about Corona
    • E-administration
    • Film and News Channels
    • Fundraising, donationer och sponsring
    • International networks
    • Event Calendar
    • Kvalitetsutveckling
    • Equal Opportunities
    • Available positions
    • Miljöarbete
    • Governance and organisation
    • Prizes and distinctions
    • Development projects
    • Rektorsseminarier
    • Universitetsövergripande rapporter
    • Uppsala University' s archive
  • Directory
  • Start
  • Your Employment
  • Services and Support
  • Research
  • Teaching
  • Our UU
  • Directory

NavigateServicePortlet NavigateServicePortlet

!
Support and help

Breadcrumb Breadcrumb

  • Services and Support/
  • IT and Telephony Services/
  • Telephony Support/
  • Reporting faults/

PageHeaderPortlet PageHeaderPortlet

NavigatePortlet NavigatePortlet

  • IT and Telephony Services
    • Byte av epostdomän - UFV
    • IT Support
    • Telephony Support
      • Mobile extension
      • Fixed telephony services
      • Mobile telephony
      • Referral codes
      • Conference calls
      • Contact center solution
      • Mobile broadband
      • Business mobile abroad
      • Mobile number portability
      • Recommended equipment
      • Termination and transfer of subscription
      • Forms and guides
      • Reporting faults
      • University switchboard
    • United service for AV and VC
    • Travelfree meetings
    • Infrastruktur
    • Administrative IT routines and systems

TextPortlet TextPortlet

Reporting faults

Reporting faults

Before you report any faults on your telephone and/or telephony services, we need information about the fault here at Teleservice. We want you to find out as much background information as possible and send us a description of the problem. Depending on the technology used for the telephony service and/or the telephony service itself, we can assist with various kinds of information as stated below. Fault reports should be sent to Teleservice.

Note that if any faults are reported which we book an external service partner to deal with and the fault turns out to be caused by a device fault or user error, costs may be charged.

Landline telephony services (excluding IP telephony services)

If there is no dial tone, the line is "crackly" or you experience dropouts during calls, we would like you to do the following before reporting the fault:

  • Check that the telephone cable is unbroken and connected properly to both the telephone and the wall socket.
  • Try using another, identical telephone and connect it to "your" wall socket.
  • To check the device, try connecting "your" telephone to another, working socket.

If none of the actions above resolves your problem, please get in touch with us. In your fault report, please state the following:

  • Extension number
  • Telephone model
  • Any peripheral equipment (caller display, extra keypad, etc.)
  • Address, including room number
  • Contact person, including telephone number (other than the extension number)
  • A detailed description of the problem. If other people are also affected, describe the extent.
     

IP telephony services

To report a fault on IP telephony, please contact the relevant campus management team or equivalent unit in the first instance. If you are not sure who you should consult, please contact  Teleservice for information.

Mobile telephone services including data packages, additional data-SIM and mobile broadband

Consult Teleservice when you experience problems with mobile services and SIM cards. However, Teleservice is unable to deal with some issues:

  • We do not deal with faulty devices.
  • We do not provide assistance with applications or personal settings on your mobile phone. For these, please see the website and documentation of the relevant manufacturer.
  • We do not provide assistance with configuration of a mail client or your mobile phone. For this, please see the pages relating to email.

Publicerad: 24 september 2020

PageFooterPortlet PageFooterPortlet

  • På svenska
  • Support and help
Log in
  • Joint Web Login
  • External users
  • Unsure of how to login?
  • Contact us
  • Switchboard internal: 987
  • Switchboard external: 018-471 00 00
  • Editorial staff
  • Registrar
  • Support
  • Accessibility report
  •  
  • Org. nr: 202100-2932
  • VAT-nr: SE202100293201
  • PIC: 999985029
  • Invoice address
  •  
  • In case of emergency
  • Call (00) 112 when life, health or property are at immediate risk.
  • In serious incidents, call the University's emergency number 018‑471 25 00.
  • Emergency checklist